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Production/Manufacturing FAQ

What are the neon signs made of?

A Neon LED is led lighting encased in rubber silicone.When lit, the tubing looks very similar, or
nearly identical to Glass Neon tubing.

What are the advantages and disadvantages of Neon LED VS Glass?

Disadvantage of LED VS Glass, is that Glass Neon is more suitable for long term, outdoor, weather exposed applications.

However, the 
advantages are endless:

-Can be shaped into many more intricate designs than

-Does Not Get Hot

-Does Not rupture and shattered when dropped or hit

-Much more durable

-List goes on

What is the difference between clear backing and printed backing?

Clear backing refers to a neon sign that uses clear polycarbonate with the Neon LED affixed to the front.

A printed backing uses that same polycarbonate--- but has an image, and/or colors printed onto the back of the clear polycarbonate. This allows the ability to create many different, beautiful Neon LED works or art, and logos

What kind of designs can be made with Neon LED?

At Johnny’s LED Factory, our design possibilities are endless. Our designers are in-house, as well as our
entire production team and facility. Whatever the idea is, we can make it.

You can create your own working in minutes using our "Create Your Own Text" feature. We have a large inventory of already designed sign you can choose from in our "Shop Our Catalog" section. Or, let us take your idea, logo or illustration and transform it into Neon LED in the "Custom Neon Photos and Logo" section.

What sets Johnny’s LED Factory apart from competitors?

A number of key things: 
For starters- all designs are produced in house, and we are
manufacturing, packaging and shipping all in-house at the same location.  We have total control over each item start to

Another substantial variant is that most sellers of Neon
LED   DO NOT have the ability to print ink on to the backing of the acrylic. 

We do.  Not all signs call for this; there are many signs that lend themselves well to a clear backing.  However, the design capabilities are far greater with our ability to direct print onto the clear backing, in addition to using Neon LED. 

Orders, Shipping, and Returns

Where do you ship to, and how long does it take?

We can ship packages all over the world. Please select from 1 of 4 plug styles at checkout. We ship directly from our facility in Bedford, IN U.S.A. usually 4-7 days after an order is placed.

How long do the neon signs take to arrive?

From the time we receive an order, most signs are made within 2-5 business days depending on our workload, then they are packaged and shipped. You can select from 2 different shipping options.

Feel free to contact us directly for rush production and shipping quote above and beyond standard shipping time, if needed.

What happens if my neon sign arrives damaged?

In the event your sign arrives damaged, or does not work upon arrival, please send us pictures and video of the issue. We will do our best to remedy the situation.

We do not accept returns for any LED Signage unless pre-authorized.

Custom Orders and designs

How do custom designs work?

For custom designs, just start by contacting us on our "Custom Designs and Logos" page. Here, you can fill out a form with key details about your project.

Please include as much detail as possible about your project, as well as a high quality file of something that you are interested in making into a custom Neon LED Artwork.

We will contact you via EMAIL to discuss your project and provide you with an idea about cost and production.

What if I don't have a file or image to start with?

No file, no problem. We can create a design from scratch for you! Based on a description of your project, the size and what you are wanting, we can give you an idea about cost and production time.

To discuss a project and give an approximate quote, is free. However, we do charge for custom design work.

To create a design from total scratch, we would charge upfront for logo design ad mock-up, and then a charge for production of Neon LED Artwork

How Much Is a Custom Design?

Pricing for a custom design depends on several factors including, but not limited to:

-Do you have a file to start with, or are we creating from scratch?

-If you do have a file, is it high quality or do we have to spend time re-creating it to make it print worthy?

-How complex the design is, from the design, or drawing itself. And, most importantly- how complex are the neons to assemble.

Designs that have letters, sharp bends, and connection points take more time to assemble

-Overall physical size of the project

Small custom projects will start around $350 for pieces in the 20-24" inch range.

Medium sizes may range from $500-$1000 depending on complexity, and larger sizes could be $1000+ depending on size and complexity.